Order Info
Frequently Asked Question and Ordering Information
On this page we try to answer the most common questions, if there is a topic not listed here please drop us a WhatsApp message so we can respond to your query directly.
Yes. if you are in Bali or live in bali please contact us in WhatsApp so we can arrange to show you our warehouse and factories. we will be very happy if you visit our showroom.
Our office, showroom and factories is located in JL. Raya Tegalalang, Desa Tegalalang, Kecamatan Tegalalang, Gianyar, Bali, Indonesia
Pick the products that you want to order and then add the item to basket chart. Click continue, and the web will give you access to our WhatsApp number. Within 1×24 hour we will send you a sales invoice order with estimated shipping cost to your destination.
Yes the minimum quantity is depend on the what product that you choose and is listed in our pricelist.
Yes. so please connect more directly with our WhatsApp so we can give you the special price.
The answer is depends on what and how much you order. After receiving the deposit the production time for small order within one week to ten days. For large order we almost can complete around 3-4 weeks
We request wire payment via bank to bank. At confirmation of order we request a 30-40% deposit for the total invoice. The balance, the final 70-60% to be paid when the shipment ready to delivered to the port. Our bank details are available on request by email or Whatsapp.
We do not accept credit card payment. The cost of an LC (Letter of Credit) Whilist being a secure method of payment is prohibitive by the surcharges and complexities of the banking institutions of Indonesia.
Yes, within the following parameters: We offer a total replacement guarantee on all our products should they reach you in an unsatisfactory condition. Any warranty claims should be filed within 7 days of receiving your consignment and accompanied by photographs or other evidence of the problem incurred. We strive to provide the highest quality products and guarantee these items will reach you in good condition. We are sure you will treat the goods with due respect until your customers take possession of them. At the time the goods pass to a third party we can no longer be responsible. However should there be any complaint we will endeavor to resolve the matter in a fair and just manner to the satisfaction of all parties involved.